This site is operated by:
FRACTALE TEG SAS with a capital of 10,000 €
SIREN: 897 585 055 R.C.S. Draguignan
Headquarters: 3 Boulevard de Tourrettes 83440 Fayence
Email: https://tissusloup.com/nous-contacter
Phone: +33 7 67 01 55 71
Contact methods:
The company can be reached by email by clicking on the contact form accessible via the homepage of the site or by writing directly to https://tissusloup.com/nous-contacter or by phone at 07 67 01 55 71.
This sales contract is entered into between:
Between the company FRACTALE TEG, 3 Boulevard de Tourrettes 83440 Fayence, registered at R.C.S. from Draguignan under the SIREN number 897 585 055,
And the individual or legal entity proceeding with the purchase of products or services from the company, hereinafter referred to as "the Buyer" or "the Customer" On the other hand, it has been stated and agreed as follows:
PREAMBLE
The Seller is the company FRACTALE TEG. whose products are marketed through the internet site tissusloup.com.
Article 1: Purpose and General Provisions
The present General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller. These General Terms and Conditions of Sale (GTC) apply to all sales of Products, made through the Company's websites, which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these, at any time by publishing a new version on its website. The GTC applicable then are those in force at the date of payment (or the first payment in case of multiple payments) of the order. These GTC can be consulted on the Company's website at the following address: https://tissusloup.com/page/3-CGV. The Company also ensures that their acceptance is clear and unreserved by implementing a checkbox and a validation click during the purchase. The Customer declares having read all of these General Terms and Conditions of Sale, and if applicable the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be legally able to contract under French laws or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Price
The prices of products sold through the website are precisely indicated in Euros, excluding specific shipping costs. The company Fractale TEG benefits from a VAT exemption. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated tax-free automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in some cases. These duties and amounts are not the responsibility of the Seller. They will be borne by the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to change its prices at any time for the future. The telecommunication costs necessary to access the Company's websites are the responsibility of the Customer. If applicable, delivery charges as well.
Article 3: Conclusion of the online contract
The Customer will need to follow a series of steps specific to each Product offered by the Seller in order to place their order. However, the steps described below are systematic:
➢Information on the essential characteristics of the Product ;
➢Selection of the Product, if applicable its options, and indication of the Client's essential data (identification, address...) ;
➢Acceptance of these General Terms of Sale.
➢Checking the elements of the order and, if necessary, correcting errors.
➢Following the instructions for payment, and payment for the products.
➢Delivery of products. The Customer will then receive confirmation by email of the payment of the order, as well as a receipt of the order confirming it. They will receive a PDF copy of these general sales conditions. For delivered products, this delivery will be made to the address indicated by the Customer.
For the successful completion of the order, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide their truthful identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Products and Services
The essential characteristics of goods, services and their respective prices are made available to the buyer on the company's websites. The customer attests to having received a detail of the delivery charges as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. If not, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are summarized and confirmed when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the Product offer and their prices is specified on the Company's websites, as well as the minimum duration of the proposed contracts when they relate to a continuous or periodic supply of products or services. Unless special conditions, the rights granted under these are only to the individual signing the order (or the person holding the email address communicated). In accordance with legal provisions on compliance and hidden defects, the Seller refunds or exchanges defective products or those not matching the order. The refund can be requested by writing tohttps://tissusloup.com/nous-contacter.
Article 5: Retention of Title Clause
The products remain the property of the Company until full payment of the price.
Article 6: Delivery Terms
The products are delivered to the delivery address that was indicated during the order and within the specified timeframe. This timeframe does not take into account the order preparation time. In case of delivery delay, the Customer has the possibility to cancel the contract under the conditions and terms defined in Article L 138-2 of the Consumer Code. The Seller then proceeds to refund the product and the "outbound" costs under the conditions of Article L 138-3 of the Consumer Code. The Seller reminds that at the moment when the Customer physically takes possession of the products, the risks of loss or damage to the products are transferred to them. It is the Customer's responsibility to notify the carrier of any reservations about the delivered product.
Article 7: Payment
Payment is due immediately upon ordering, including for pre-ordered products. The Customer can make the payment by credit card, Paypal or pay in cryptocurrency. Secure online payment by credit card is made through Stripe. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing his bank details during the sale, the Customer authorizes the Seller to debit his card for the amount related to the indicated price. The Customer confirms that he is indeed the legal holder of the card to be debited and that he is legally entitled to use it. In case of error, or inability to debit the card, the Sale is immediately terminated by right and the order cancelled.
Article 8: Withdrawal
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, except, where applicable, return costs". "The period mentioned in the previous paragraph runs from the receipt of goods or the acceptance of the offer for services". The right of withdrawal can be exercised by writing tohttps://tissusloup.com/nous-contacter. In case of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased will be refunded, the return costs remain the responsibility of the Customer, unless the announcement of the product(s) offers to cover the return. The returns of the products must be made in their original and complete condition (packaging, accessories, instructions...) so that they can be resold as new; if possible, they should be accompanied by a copy of the proof of purchase.
However, for hygiene reasons, some products such as masks cannot be returned. This right of withdrawal does not apply to personalized products, such as short fabric cuts. Furthermore, we do not accept returns of fabric after washing.
Article 9: Guarantees
In accordance with the law, the Seller assumes two warranties: conformity and related to hidden defects of the products. The Seller reimburses the buyer or exchanges the apparently defective products or those not corresponding to the order made. The request for reimbursement must be made by sending an email tohttps://tissusloup.com/nous-contacter. The Seller reminds the consumer that: - they have a period of 2 years from the delivery of the goods to take action with the Seller - they can choose between the replacement and repair of the apparently defective goods or non-matching - they are exempted from providing proof of the existence of the non-conformity of the goods during the six months following the delivery of the goods. - that, except for used goods, this period will be extended to 24 months from March 18, 2016 - the consumer can also assert the warranty against hidden defects of the thing sold under the terms of article 1641 of the civil code and, in this case, they can choose between the resolution of the sale or a reduction of the sale price (provisions of articles 1644 of the Civil Code).
Article 10: Complaints
If applicable, the Buyer may submit any claim by contacting the company using the following contact detailshttps://tissusloup.com/nous-contacter.
Article 12: Intellectual Property Rights
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 13: Force Majeure
The fulfillment of the seller's obligations under these terms is suspended in the event of an unforeseen or force majeure event that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 14: Nullity and modification of the contract
If one of the stipulations of this contract were to be cancelled, this nullity would not result in the nullity of the other stipulations which would remain in force between the parties. Any contractual modification is only valid after a written and signed agreement from the parties.
Article 15: Protection of Personal Data
In accordance with the Data Protection Act of January 6, 1978, you have the rights to question, access, modify, oppose and rectify personal data concerning you. By agreeing to these general terms of sale, you consent to us collecting and using this data for the execution of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the company. You can unsubscribe at any time. All you need to do is click on the link at the end of our emails.
Article 16: Applicable Law
All the clauses appearing in these general terms and conditions of sale, as well as all the purchase and sale transactions referred to therein, will be subject to French law.